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Roamavo Refund Policy

Last updated: June 20, 2026

This Refund Policy explains when Roamavo customers may be eligible for a refund, replacement, account credit, or other support resolution after purchasing an eSIM data plan.

This Refund Policy applies to purchases made through roamavo.com and related Roamavo checkout, dashboard, and support channels.

Roamavo is operated by:

Roamavo LLC30 N Gould St Ste RSheridan, WY 82801United States

Email: support@roamavo.comWebsite: roamavo.com

By purchasing from Roamavo, you agree to this Refund Policy, our Terms and Conditions, Privacy Policy, Delivery Policy, and any plan-specific terms shown at checkout.

1. Summary of Our Refund Policy

Roamavo sells prepaid digital eSIM data plans. Because eSIMs are digital products that can be delivered instantly and used immediately, refund eligibility depends on the status of the eSIM, whether the plan was installed, activated, used, expired, or affected by a verified service issue.

In general:

  • You may be eligible for a full refund if your eSIM has not been installed, activated, or used and you request the refund within 30 days of purchase.
  • You may be eligible for a full refund or replacement if your eSIM cannot be installed or does not work due to a Roamavo-side or provider-side issue.
  • You may be eligible for a refund if your device is not eSIM-compatible or is carrier-locked, provided that the eSIM has not been used and you contact us within the required period.
  • You may be eligible for a partial refund or account credit if the plan was activated but only a small amount of data was used and the issue was not caused by you.
  • You will generally not be eligible for a refund if the plan has been significantly used, expired, deleted, abused, disputed without contacting support, or cannot be verified.

Every refund request is reviewed manually.

2. Refund Request Deadline

Refund requests must be submitted within 30 days of purchase.

For technical issues that happen after activation, refund requests must be submitted within 30 days of the issue first occurring, and the plan must not already be expired unless the issue itself prevented use before expiry.

Requests submitted after the applicable 30-day period may be denied unless required by applicable law.

To request a refund, contact us at:

support@roamavo.com

3. Full Refund for Unused Plans

You may request a full refund if all of the following are true:

  1. The eSIM has not been installed.
  2. The data plan has not been activated.
  3. No data has been used.
  4. The plan has not expired.
  5. The refund request is submitted within 30 days of purchase.
  6. The order is not connected to fraud, abuse, chargeback misuse, or violation of our Terms.

This includes situations such as:

  • You no longer need the eSIM.
  • Your trip was cancelled.
  • You purchased the wrong plan but did not install, activate, or use it.
  • You accidentally purchased an extra plan.
  • You changed your mind before using the plan.

If the eSIM has already been installed, activated, or used, a full refund is not guaranteed.

4. Refund for Device Incompatibility or Carrier-Locked Devices

You may be eligible for a full refund if your device cannot install or use the eSIM because:

  1. Your device does not support eSIM.
  2. Your device is carrier-locked or network-locked.
  3. Your device is restricted from adding eSIM profiles.
  4. Your device is not compatible with the required eSIM technology.

To qualify:

  1. No data must have been used.
  2. The request must be submitted within 30 days of purchase.
  3. You must contact support before deleting the eSIM.
  4. You must provide reasonable information if requested, such as device model, screenshots, error messages, or carrier-lock status.
  5. The order must not show signs of abuse, fraud, or repeated misuse of the refund policy.

Customers are responsible for checking device compatibility before purchase. Roamavo may provide compatibility guidance, but device manufacturers, carriers, and operating systems can change settings and restrictions.

5. Refund or Replacement for Technical Service Issues

If your eSIM cannot be installed, activated, or used because of an issue caused by Roamavo, our eSIM provider, or a network/service issue outside your control, we may provide one of the following:

  1. Troubleshooting support.
  2. A replacement eSIM or replacement data plan.
  3. A full refund.
  4. A partial refund.
  5. Account credit.

You may be eligible if:

  1. You contact us within 30 days of the issue.
  2. You cooperate with troubleshooting.
  3. You provide reasonable information requested by support.
  4. You do not delete the eSIM before support asks you to.
  5. The issue cannot be resolved within a reasonable time.
  6. The issue is not caused by device incompatibility, incorrect settings, poor local coverage in one specific location, or failure to follow installation instructions.

Before issuing a refund, Roamavo may attempt to resolve the problem by checking your settings, asking for screenshots, contacting our provider, replacing the plan, or asking you to test another supported network where available.

If a replacement eSIM or corrected setup resolves the issue, a refund may not be provided.

6. Activated or Minimally Used Plans

Once an eSIM is installed, activated, or connected to a network, the plan is generally considered used.

However, Roamavo may consider a full or partial refund if the plan was activated but only minimally used and one of the following applies:

  1. The plan could not be used properly due to a Roamavo-side or provider-side issue.
  2. Most of the data remains unused.
  3. The issue was reported within 30 days.
  4. The customer cooperated with troubleshooting.
  5. The plan has not expired.
  6. The issue was not caused by the customer’s device, settings, location, or misuse.

For fixed-data plans, a full refund is generally not available if more than 10% of the plan’s data allowance has been used.

For unlimited or day-pass plans, a full refund is generally not available if more than 1 GB of data has been used.

These thresholds do not automatically guarantee a refund below the threshold. They help us decide whether the plan was meaningfully used.

7. Partial Refunds

A partial refund may be offered when:

  1. The plan was activated.
  2. Some data was used.
  3. A verified service issue reduced the value of the plan.
  4. The issue could not be resolved by support.
  5. The plan has not been significantly used.
  6. The customer contacted support within the required time.

Partial refunds may be calculated based on:

  1. Data used.
  2. Data remaining.
  3. Time remaining.
  4. Validity period remaining.
  5. Severity of the issue.
  6. Whether the customer could use the plan in another location or network.
  7. Provider limitations.
  8. Payment processing fees.
  9. Any account credit or replacement already provided.

Roamavo may provide account credit instead of a cash refund where appropriate and where allowed by law.

8. Replacements Instead of Refunds

In many cases, a replacement is the fastest and best solution.

Roamavo may offer a replacement eSIM or replacement data plan if:

  1. The original eSIM could not be installed due to a technical issue.
  2. The provider returned an error.
  3. The QR code or activation details failed.
  4. The selected plan became unavailable after purchase.
  5. The plan was delivered incorrectly.
  6. The issue can be solved by issuing another compatible plan.

If a replacement is accepted and works properly, the original order may no longer be eligible for a refund.

9. Account Credit

Roamavo may offer account credit in some situations, including:

  1. Minor service issues.
  2. Partial usage.
  3. Goodwill resolutions.
  4. Promotions.
  5. Cases where a cash refund is unavailable but we choose to help.
  6. Customer preference for a future plan instead of refund.

Account credit:

  1. Has no cash value.
  2. Cannot be withdrawn.
  3. Cannot be transferred.
  4. May expire if stated.
  5. May be removed if the original order is refunded, disputed, reversed, or found to be fraudulent.

10. Non-Refundable Situations

Unless required by applicable law, refunds will generally not be provided in the following situations:

  1. The plan has expired.
  2. The eSIM installation or unused-validity deadline passed.
  3. The plan was significantly used.
  4. More than 10% of a fixed-data plan was used.
  5. More than 1 GB of an unlimited or day-pass plan was used.
  6. The customer deleted the eSIM before contacting support.
  7. The customer deleted the eSIM before troubleshooting was completed.
  8. The customer installed the eSIM on the wrong device.
  9. The customer attempted to install the eSIM on multiple devices when not supported.
  10. The customer’s device is carrier-locked and the plan was already used.
  11. The customer’s device is not eSIM-compatible and the plan was already used.
  12. The customer did not follow the installation or activation instructions.
  13. The customer disabled required settings such as data roaming, mobile data, or correct network selection.
  14. The customer used incorrect APN settings and did not allow support to help correct them.
  15. The issue was caused by poor signal in a specific building, rural area, remote area, underground location, airport, ship, airplane, border zone, or other limited-coverage location.
  16. The customer expected voice calls, SMS, or a phone number when the plan was sold as data-only.
  17. The customer’s preferred app or website did not work, but mobile data service itself was available.
  18. The customer changed travel plans after activating or using the plan.
  19. The customer purchased the wrong destination or plan and then activated or used it.
  20. The customer did not contact support within 30 days.
  21. The customer refused to provide requested troubleshooting information.
  22. The customer filed a chargeback or payment dispute without first giving Roamavo a reasonable opportunity to help.
  23. The order is connected to fraud, abuse, fake accounts, promotion abuse, referral abuse, unauthorized payment, or violation of our Terms.
  24. The customer used the plan for prohibited, abusive, unlawful, or non-personal use.
  25. The customer requests a refund for bank fees, foreign exchange fees, card fees, or charges imposed by their own bank or payment provider.

11. Trip Cancellation or Change of Plans

If your trip is cancelled or your travel plans change, you may request a refund if:

  1. The eSIM has not been installed.
  2. The plan has not been activated.
  3. No data has been used.
  4. The plan has not expired.
  5. You contact us within 30 days of purchase.

If the plan has already been activated or used, a refund is not guaranteed.

If your trip is delayed but the eSIM is still unused and valid, you may keep the eSIM for future use until its unused-validity or installation deadline.

12. Wrong Plan or Wrong Destination

If you purchased the wrong plan or destination, contact us immediately at support@roamavo.com.

You may be eligible for a refund or replacement if:

  1. The eSIM has not been installed.
  2. The plan has not been activated.
  3. No data has been used.
  4. The plan has not expired.
  5. You contact us within 30 days of purchase.

If you activated or used the wrong plan, a refund is not guaranteed.

13. Expired Plans

Expired plans are not refundable unless required by law or unless the plan expired because of a verified Roamavo-side or provider-side issue reported within the required time.

Customers are responsible for checking:

  1. Plan validity.
  2. Activation rules.
  3. Installation deadline.
  4. Expiry date.
  5. Top-up eligibility.

Unused data does not carry over after expiry unless the plan clearly states otherwise.

14. Top-Ups

Top-ups are refundable under the same general rules as regular plans.

A top-up may be eligible for refund if:

  1. It was purchased by mistake.
  2. It was not activated.
  3. No data was used.
  4. The request is submitted within 30 days.
  5. The top-up has not expired.
  6. The order is not connected to fraud, abuse, or misuse.

A top-up is generally not refundable if it has been activated, significantly used, expired, or applied to the wrong eSIM because of customer error.

Top-up availability depends on the original eSIM, plan rules, provider support, and whether the eSIM is still eligible. If top-up is not available for an expired eSIM, the customer may need to purchase a new eSIM.

15. Unlimited Plans and Fair Usage

If Roamavo offers unlimited or day-pass plans, those plans may be subject to fair usage rules, daily high-speed limits, throttling, network management, or provider restrictions.

A refund is not automatically available because:

  1. Speeds were reduced after fair usage limits.
  2. The plan was throttled according to disclosed plan rules.
  3. The customer expected unlimited high-speed data when the plan included fair usage limits.
  4. Local network conditions affected speed but service was still available.

For unlimited or day-pass plans, refunds are generally not available after more than 1 GB of data has been used, unless required by law or unless Roamavo determines that a serious provider-side issue occurred.

16. Network Coverage and Speed Issues

Roamavo does not guarantee coverage, speed, latency, 5G availability, LTE availability, or signal strength in every location.

Refunds are generally not provided for ordinary coverage or speed variation caused by:

  1. Local network congestion.
  2. Weak indoor signal.
  3. Rural or remote location.
  4. Underground location.
  5. Airports, border areas, ships, or aircraft.
  6. Local network maintenance.
  7. Device band limitations.
  8. Temporary operator issues.
  9. Weather or environmental conditions.
  10. A specific network being unavailable while another supported network works.

However, if there is a verified widespread service issue affecting your ability to use the plan and the issue cannot be resolved, we may offer a refund, partial refund, replacement, or account credit.

17. Support Cooperation Requirement

To qualify for a refund based on technical issues, you must cooperate with Roamavo support.

We may ask for:

  1. Order number.
  2. Account email.
  3. Destination country.
  4. Device model.
  5. Operating system.
  6. Screenshots of eSIM settings.
  7. Screenshots of mobile data settings.
  8. APN settings.
  9. Error messages.
  10. Network selection screenshot.
  11. Data roaming status.
  12. Location where the issue happened.
  13. Confirmation that the eSIM was not deleted.
  14. Confirmation of whether data was used.

If you refuse to provide reasonable information or do not respond to support, we may deny the refund request.

18. Do Not Delete the eSIM Before Contacting Support

If you experience a problem, do not delete the eSIM before contacting Roamavo support.

Deleting the eSIM may make it impossible to troubleshoot, verify the issue, recover the plan, or confirm whether the plan was used.

If you delete the eSIM before support asks you to do so, your refund request may be denied.

19. How to Request a Refund

To request a refund, email:

support@roamavo.com

Please include:

  1. Your order number.
  2. The email address used for purchase.
  3. Destination and plan purchased.
  4. Date of purchase.
  5. Device model.
  6. Whether the eSIM was installed.
  7. Whether the plan was activated.
  8. Whether any data was used.
  9. Description of the issue or reason for refund.
  10. Screenshots or error messages, if relevant.

We may ask for more information before making a decision.

20. Refund Review Time

We aim to review refund requests within 3 to 5 business days after receiving all required information.

More complex cases may take longer, especially if we need to contact our eSIM provider, network partner, payment processor, or fraud-prevention provider.

If your request is approved, the refund will usually be issued to the original payment method.

21. Refund Processing Time

After we approve and issue a refund, the time for funds to appear depends on your bank, card issuer, or payment provider.

Refunds may take 5 to 10 business days to appear, but in some cases they may take up to 30 business days depending on the payment method and financial institution.

Roamavo does not control bank processing times.

22. Refund Method

Refunds are usually issued to the original payment method used at checkout.

If the original payment method is unavailable, expired, closed, blocked, or cannot receive refunds, we may offer account credit or another legally permitted method at our discretion.

We do not refund foreign exchange fees, bank fees, card issuer fees, international transaction fees, or other charges imposed by your bank or payment provider.

23. Chargebacks and Payment Disputes

If you have a problem with your order, contact Roamavo support before filing a chargeback or payment dispute.

Filing a chargeback without contacting us first may delay the resolution and may result in account restrictions while the dispute is reviewed.

If you file a chargeback or payment dispute, we may provide the payment processor with evidence, including:

  1. Order details.
  2. Delivery records.
  3. eSIM status.
  4. Installation status.
  5. Activation status.
  6. Data usage records.
  7. Customer communication.
  8. Refund policy acceptance.
  9. Device or account activity.
  10. IP or fraud-prevention information.
  11. Support history.

If a dispute is found to be fraudulent, abusive, or inconsistent with this Refund Policy, Roamavo may suspend or terminate your account, cancel credits, refuse future service, and take other action allowed by law.

24. Fraud, Abuse, and Refund Misuse

Roamavo may deny refund requests, suspend accounts, cancel orders, or refuse future service if we suspect:

  1. Fraudulent payment.
  2. Unauthorized payment.
  3. Fake account creation.
  4. Multiple accounts used to abuse refunds.
  5. Promotion or coupon abuse.
  6. Referral abuse.
  7. Repeated refund requests after usage.
  8. False claims of non-use.
  9. Attempted resale or unauthorized commercial use.
  10. Chargeback misuse.
  11. Violation of our Terms and Conditions.

We reserve the right to investigate suspicious activity and share relevant information with payment processors, fraud-prevention providers, eSIM providers, and legal authorities where appropriate.

25. Legal Rights

Nothing in this Refund Policy limits any mandatory consumer rights that apply to you under the laws of your country or region.

If applicable law gives you stronger rights than this Refund Policy, those legal rights will apply.

Because Roamavo provides digital services that may be delivered instantly and activated quickly, your right to cancel, withdraw, or receive a refund may be limited once the eSIM is delivered, installed, activated, or used, depending on applicable law.

26. Changes to This Refund Policy

We may update this Refund Policy from time to time.

When we update it, we will change the “Last updated” date at the top of this page.

The Refund Policy in effect at the time of your purchase will generally apply to that purchase unless a later version is more favorable to you or required by law.

27. Contact Us

For refund requests, order issues, or questions about this Refund Policy, contact:

Roamavo LLC30 N Gould St Ste RSheridan, WY 82801United States

Email: support@roamavo.comWebsite: roamavo.com

We aim to respond to support requests within 24 hours.