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Frequently asked questions
Visit help centerHow does Roamavo eSIM work?
Choose a destination, buy a data plan, then install the eSIM from the QR code or email instructions. Turn on the Roamavo line for mobile data when you travel.
When will I receive my eSIM?
After checkout is completed, we send the eSIM details to your email and make them available inside your account.
Can I use my eSIM for calls and SMS?
Roamavo plans are data-only. Your normal SIM can stay active for calls and SMS while Roamavo handles mobile data.
What if my eSIM is not working?
Contact us with your order email, device model, destination, and screenshots of any error. We will guide you through installation, APN, data roaming, and network checks.
Which countries are covered?
Coverage depends on the destination and plan. Each country page shows the plans and local networks available for that destination.
Can I keep my WhatsApp number?
Yes. WhatsApp and similar apps keep using your existing account as long as you have mobile data or Wi-Fi.
Is my data usage secure?
Your connection uses the local mobile network for the selected destination. Keep your device updated and use trusted apps just as you would with any mobile data connection.
Can I get a refund?
Unused plans may be eligible under our Refund Policy. Installed or used eSIMs have stricter limits because they are digital services.